Joseph A. Michelli, Ph.D., organizational psychologist, business consultant, and radio host, has dissected the Starbucks business model, taking apart the popular coffee chain’s customer service platform and its implications for business success, and compiled his findings in a national bestseller: The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary. 

Michelli is the founder of Lessons for Success, a training, consulting, and keynote presentation company.  He also hosts an award-winning daily radio show on KVOR-AM in Colorado.  Dr. Michelli’s other books include When Fish Fly: Lessons for Creating a Vital and Energized Workplace, co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle.